Can you deliver products to a PO Box?
Typically, only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Some of our bulkier items might be too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot be delivered to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
What’s the estimated delivery time?
We consider the current order volume and our fulfillment capacity when calculating an estimated fulfillment time. Similarly, we calculate the estimated shipping time according to our historical shipping data for deliveries to your area. It is important to note, the estimated delivery time is just an estimate, not a guarantee. Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] or [email protected] with your order number.
